Pre-Ordering

What is a Pre-Order?
Because our models and some other products are produced in limited edition numbers, by placing a pre-order you ensure that you don’t miss out on the product when it is released, and we produce the correct quantities. Once these items sell out, generally they will never be available again.
What are the advantages of Pre-Ordering?
There are numerous advantages of placing a pre-order online with Biante. The first is that you have paid for your model in full so you don’t need to worry about finding money for it if it arrives unexpectedly and you don’t need to worry about missing out on it when it is released. Other advantages are that pre-orders are the first models that we ship when they arrive so you will be the first person to receive that product before anyone else and if you’re purchasing a model then Pre-Orders receive the lowest Certificate of Authenticity numbers first.
How do I make a Pre-Order?
The product you’re looking at needs to be listed as available to pre-order. If it is then you simply proceed as though you are making a normal transaction. Your credit card will be debited on approval of your pre-order at the checkout and that product is now secured for you and will be shipped as soon as it arrives in our warehouse.
When will I receive my Pre-Order?
Each product varies on the length of time it will take to arrive in our warehouse and then delivered to you given there are many factors involved that can affect delivery times. Model cars will have longer delivery times because they are hand assembled. In some cases Pre-Orders can take up to 6-12 months to deliver due to circumstances outside of our control. All products listed as Pre-Order should include a fairly accurate delivery estimate and you will be notified should that estimate change significantly.
What if a product is cancelled and I have pre-ordered it?
Generally we will only make a product available to pre-order if we’re reasonably certain that it will definitely be produced and delivered. However in the unlikely event that a model is cancelled and we have pre-orders in our system for that product, you will be notified as to why it was cancelled and a full refund will be provided.
Can I get an update for a product I have on Pre-Order?
We will generally provide updates for products that are on pre-order via our news so you can check progress there. Alternatively you can send an email to preorder@biante.com.au with your name and order number and we will endeavour to answer any questions you may have as soon as we possibly can.
Can I pay for a Pre-Order in instalments?
Unfortunately our system isn’t designed to handle payments made in instalments for products. All pre-orders need to be paid in full at the time of the transaction.
Can I request a certain Certificate or Edition number if the product is a limited edition?
We can’t process individual requests but we can assure you that all Pre-Orders and website purchases receive the lowest available Certificate or Edition number that is available at the time of shipping.
What if I change my mind after I have made a Pre-Order and I no longer want it?
In most cases once a Pre-Order has been submitted it is locked in. We will offer a refund in exceptional circumstances or if we deem a product has taken too long to arrive or is likely to be cancelled. If you have any concerns please email to preorder@biante.com.au with your name and order number and we will endeavour to answer any questions you may have as soon as we possibly can.
Will I receive my Collectors Club discount on Pre-Orders?
Yes. If you’re a registered Collectors Club member then you will be eligible for the nominated discount on your purchase. Just remember to log in before you carry out the checkout process.
Will I receive free shipping with Pre-Orders?
If the product you have Pre-Ordered is over $150.00 then yes you will be eligible to receive our basic free shipping option.
Can I return a faulty or damaged Pre-Order?
You certainly can. If your pre-ordered product is faulty or damaged then you can send it back to us for a replacement (if one is available) or a full refund.
Can I make a Pre-Order and buy an In Stock item at the same time?
Yes you can, just add the products you want to purchase to your cart and proceed like any other transaction. The In Stock items will be sent by the next business day and your Pre-Order will be shipped at a later date once it has arrived in the Biante warehouse.