Welcome To Our Customer Service Quick Guide:

Welcome to our dedicated customer service section. Within this section we have provided a range of information that should be able to answer a variety of questions you may have relating to shopping online with us, our products and using this website. Use the quick guides listed below which should hopefully be able to assist you.

Who Are Biante Model Cars:

Biante Model Cars produce Australia’s favourite high quality, limited edition models.

We’re a Western Australian based business run by passionate motoring enthusiasts. We manufacture, import and distribute models and other automotive related products which are available to purchase online here and at any of our 130+ authorised Biante dealers across Australia and New Zealand.

For more information about Biante, who we are and what we do, please visit the About Us section in this website.

Shopping Online With Biante:

We aim to provide an exceptional and hassle free online shopping experience. Some of the benefits of shopping online with Biante are:

  • Ability to Pre-Order future products.
  • Free basic shipping when you spend $150.00 or more (For Australian residents only)
  • 10% Discount for members of the Biante Collectors Club.
  • Risk free purchases with our 30-Day Money Back Guarantee.
  • Professionally packaged and shipped products sent with the upmost care.
  • Lowest available edition or Certificate of Authenticity numbers for Biante products.
  • Secure online shopping facilities and we respect your right to privacy.

Risk Free Shopping:

Our 30-Day Money Back Guarantee policy means that if you’re not satisfied with your purchase or it is damaged during transit then we will gladly provide a full refund. You will simply need to send it back in its original condition and packaging and we will refund the original purchase price or offer a replacement if stock is available. (Conditions apply)

Contact us if you have a product you wish to return and our staff will happily assist you through this process.

For more information regarding returns and shipping, please review our Returns and Shipping policy which can be accessed from the Customer Service menu.

We Deliver:

We can ship anywhere in Australia and to the vast majority of international locations. All shipping fees will be calculated during the checkout process.

Easy ways to pay, safely and securely:

You can shop online with Biante safe in the knowledge that your credit card information is secure and your personal information is treated with respect and your privacy in mind.

We accept most major credit cards and you can also pay using Pay Pal. We no longer accept any form of offline payments.

Become a member and save:

Join the Biante Collectors Club for free and enjoy a range of great benefits. A 10% discount is applied to all products automatically, you will have exclusive access to special offers and deals when they become available and you can receive our weekly newsletter directly to your email address so you never miss a thing from Biante Model Cars.

Visit our Frequently Asked Questions section:

We receive lots of questions everyday so we have compiled a comprehensive list of past questions and relevant information for you to view. This section covers a variety of areas that should be able to assist you with most questions that you may have. Our FAQ’s can be accessed from the Customer Service menu.

Models Produced By Biante:

If you’re a collector looking for information regarding what models Biante have produced over the years and information relating to specific collections, then this information can be accessed from the Customer Service menu under the "Models Produced By Biante" heading.

Is there anything else we can help you with:

If you can’t find what you’re looking for in our FAQ’s or anywhere else within this website, then we’re more than happy to help you with any questions or concerns you may have by contacting us via telephone during our business hours or via email or through one of our social networks and we will endeavour to reply and assist you as quickly as possible.

Thankyou for your continued support.